Terms and Conditions of Use
1. Introduction
Welcome to our website dedicated to selling Indonesian batik fabrics. By accessing and using this website, you agree to be bound by the following terms and conditions of use. Please read them carefully before making any purchase.
2. Description and General Information
These Terms of Use, Conditions of Sale, and Privacy Policy govern the use of the website (hereinafter, the "Website"), owned by Claudia Sánchez Sánchez, with NIF 53061243J and address at Carrer Onze de Setembre nº1, 08930 Sant Adrià de Besòs, Barcelona.
3. Modification of the Terms of Use
magicbatikbcn reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, magicbatikbcn recommends that the Client read them carefully each time they access the Website.
Clients and Users will always have these Terms of Use in a visible and freely accessible place for any queries they may have. In any case, acceptance of the Terms of Use will be a prior and indispensable step to the acquisition of any product available through the Website.
4. Product Information
On the magicbatikbcn website, we provide detailed information about our products based on the data provided by our suppliers. We do our best to ensure that the information presented is accurate and complete. However, due to technical factors such as screen brightness and settings, the color in the product images may not be accurate and may differ slightly from the actual product.
All products are thoroughly inspected before shipping to ensure their quality.
5. Availability
magicbatikbcn informs the Client that the estimated number of available units is kept up to date with the stock in the warehouse. There are three states of availability:
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In stock: The product is in our warehouse, and the estimated number of units is indicated.
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Available for reservation: The product is temporarily out of stock. Contact magicbatikbcn for the estimated delivery time.
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Out of stock: In these cases, it is possible that the product will not be back in stock.
magicbatikbcn will do everything possible to satisfy all its Clients' demands for the products. However, sometimes, due to reasons beyond the control of magicbatikbcn, such as human errors or incidents in the computer systems, the available quantity may differ from the actual stock.
If the product is not available after the order has been placed, the Client will be informed by email. The Client can then decide whether to request a refund or wait for the product to become available.
6. Prices
All product prices indicated on the website include VAT.
In accordance with the provisions of article 68 of Law 37/1992 of December 28, on Value Added Tax, the delivery of items will be considered located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta, and Melilla.
The applicable VAT rate will be the one in force at the time, depending on the specific item in question.
7. Payment Conditions
The Client agrees to pay at the time of placing the order. The initial price listed on the website for each of the offered products will be increased by the corresponding shipping costs. In any case, these fees will be communicated to the Client before finalizing the purchase.
The purchase receipt or order confirmation will be available and can be viewed at in the "My Order" section.
The Client must pay the amount corresponding to their order via:
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Credit or debit card (Visa, Mastercard, Visa Electron, and/or other similar cards).
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Bank transfer or deposit at the Caixabank office.
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PayPal.
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Bizum.
8. Returns
At magicbatikbcn, we strive to offer products of the highest quality. Due to the nature of our products and the associated costs, we do not accept returns unless the item is defective or does not match the order.
If you receive a defective or incorrect product, please contact us within 14 days of receiving the order to arrange for the return and replacement or refund of the item.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
9. Shipping and Delivery
Shipments are made through the MRW courier company. The order will be processed and shipped within a maximum of 7 business days from the order confirmation, although the delivery time may be shorter.
These deadlines are averages and, therefore, an estimation. They may vary for logistical reasons or due to force majeure. In case of delivery delays, magicbatikbcn will inform its clients as soon as it becomes aware of them.
Once the order leaves our warehouse, an email will be sent notifying that the order has been accepted and is being shipped.
The delivery time of the courier company no longer depends on us, but it is usually 1 day from the package's receipt at the nearest hub to the delivery address. The MRW company makes a first delivery attempt and, if the recipient is not at home, contacts by phone to arrange a new delivery.
No shipments/deliveries will be made on weekends, and it is not possible to agree on the delivery time before shipping. MRW will contact the client in case of absence.
10. Security
At magicbatikbcn, we take the security of our website and the protection of our customers' data very seriously. Our website meets all the necessary security requirements to ensure that your personal information and transactions are protected.
We use advanced encryption technology (SSL) to protect your data during transmission and ensure that our servers are up-to-date and monitored to prevent any threat or attack.
You can make your purchases with total confidence, knowing that the security and privacy of your information are our top priorities.